- Sep 01, 2021
With more than 2 billion active users, Whatsapp has become the most effective tool to engage with your customers. Integrating Odoo CRM with Whatsapp business account allows your organization to communicate to your customers Whatsapp account directly from Odoo CRM. Whatsapp Chatbot would further allow your customers to access customer care 24 X 7 on their fingertips.
Reduced Operational Cost : Whatsapp Chatbot can reduce your operational cost as most of the customer queries would be resolved by the Chatbot reducing the overall cost to serve a customer.
Increased sales and revenue : If you manage to get the right information and offers to your potential customers at the right time, you can significantly increase your chances of closing a sale. You can derive valuable insights for your business strategy from the queries, suggestions and feedback about your products/services.
Excellent Customer experience and insights: You probably have experienced it yourself. You write an email to the customer service or wait an eternity in the queue of the telephone hotline. With Whatsapp Chatbot, unnecessary waiting times are avoided. Chatbot provides your business with detailed, actionable records of your customers’ greatest pain points, helping your organization to improve its products and services. Chatbot gives customers the opportunity to book orders or do transactions without human interaction.
Whatsapp Chatbot integration with Odoo CRM will transform customer service and sales of your organization and make your business stand out from the competition.